Got a really encouraging today from Allen over at Black Market Apps, and he’s been kind enough to share his frustrations with the Market with us here [emphasis my own]:
Just wanted to email you and let you know we’re impressed by what you’re doing and hope you keep it up. We don’t support 100% of the demands, but thats alright. The concept of a developers union is a great idea.
Alone we’re small potatoes, but together we’re worth millions to them. It’s time to start getting treated that way.I don’t have a problem with the percentage of money they receive, given that they maintain all of the infrastructure.My irritation is more regarding support and the market in general. They don’t have things like reporting tools to show you downloads per month, or what search terms people use to find your apps, things like that, that would actually help you analyze and improve things.And, there support is terrible.I do have a grievance. We had a Christmas live wallpaper which was fairly popular (2500+) sales and 100+ ratings (4.5 stars overall, etc). I was using tags in my description to improve search visibility, which at some point without them notifying me became against the rules. They suspended my app, and once i finally got a hold of them i said hey no worries i’ll change the description thats not a problem. Instead of doing that though, they said they cant “unsuspend” apps for “auditing purposes”.So, that basically wiped out all the sales/ratings data the app had earned, which are basically the only things you can use to build a reputation. So it set that app back to square one. No appeal process, that was it. Pretty irritating to say the least.You definitely get the sense that all of the so called “support” was a big afterthought. All they seem to care about is making their market look good on the next device, and getting ad sales.Allen